Frequently asked questions
Looking for answers? You have come to the right place. If you still can’t find the answer to your questions, please email [email protected]
Do I need to set up an account to place an order?
Not at all! You can always shop lovamall.com without creating an account. However, if you create an account, you can enjoy the following benefits:
• Review past purchases
• Receive special offers
• Preview our new collections
• Save your address and card details for faster checkout
Is my personal information kept private?
Orders + Shipping
What payment methods do you accept?
Credit Cards (Visa, Master Card, American Express, Discover, JCB, Diners Club), Apple Payments, Google Wallet, Paypal, Amazon Payments
How long does delivery take and how much does it cost?
Within the United States, delivery can take from 2 to 6 days. Outside of the United States, it can take around 2 weeks, depending on the national postal services for each country. Shipping charges vary depending on weight and destination. We do offer free shipping on orders over $50 within the United States.
Are all purchases insured?
All purchases are insured against theft and accidental damage during transit from our warehouse to your shipping address. Once delivered, it is no longer covered.
Are you able to ship my order to multiple addresses?
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, please place a separate order for each destination.
Returns + Exchanges
Can I change or cancel my order after it has been placed?
We are unable to change your order or add pieces to an existing order once it has been placed. However, if you need to cancel your order and it has not been shipped yet, you can do so within 24 hours of placing your order. For more information please contact [email protected]
Can I return or exchange an item?
We do not accept returns. However, we are happy to exchange any new and unused merchandise within the first 10 days of receiving your order. If you would like to process an exchange, please email [email protected] to get your authorized return number. For more information, please read our complete Exchange Policy.
Gift Cards + Promotions
Do gift cards expire?
lovamall.com gift cards can only be used on lovamall.com. They cannot be redeemed for cash unless required by law. If lost, stolen, damaged or destroyed, the value of your gift card will not be honored or replaced without proof of purchase and proper identification. If the amount of your online purchase exceeds the total of the gift card, you will have to pay the difference. lovamall.com gift cards have no expiration date or dormancy fees.
Why isn’t my promo code working?
Each promo code has a specified expiration date. We do not allow for you to combine promotions, unless otherwise indicated.
Does lovamall.com have sales?
lovamall.com offers seasonal sales throughout the year. Register for email updates for special offers and promotional updates.